Developing Effective Labour Relations Skills: Understanding the Grievance Process
DOI:
https://doi.org/10.4212/cjhp.v44i1.1742Keywords:
grievance process, labour relations, collective agreements, unions, arbitration, la procédure de règlement des griefs, relations de travail, conventions collectives, syndicats, arbitrageAbstract
ABSTRACT
The grievance process provides a formal mechanism for dealing with worker-management disputes arising from the application of negotiated collective agreements. This paper examines the literature describing the direct and indirect functions of the grievance process, grievance procedure language, and arbitration. Some of the unique features of labour relations and the grievance process in the public sector are also reviewed. Pharmacy Managers are encouraged to improve their personnel management skills by developing a greater understanding of the grievance process. A number of recommendations are provided to assist the Pharmacy Manager in the handling of grievances.
RÉSUMÉ
La procédure de règlement des griefs assure an mécanisme formel entre l'ouvrier et l'administration pour traiter les disputes dues à l'application des conventions collectives négociées. Cet article étudie la documentation décrivant les fonctions directes et indirectes de la procédure de règlement des griefs, de son langage et de l'arbitrage. Quelques caractéristiques uniques des relations de travail et de/a procédure de règlement des griefs dans le secteur public sont aussi passées en revue. Les directeurs des pharmacies sont encouragés à améliorer leur compétence dans le domaine de l'administration du personnel en développant une plus grande connaissance de cette procédure. Plusieurs recommandations sont faites afin d'aider le directeur de la pharmacie à résoudre des griefs.
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